AVST Showcases CallXpress 8 at VoiceCon Orlando

Demonstrates Powerful Unified Communications Solution; Highlights Interoperability, Productivity and Resiliency

ORLANDO, Fla., March 22, 2010 – This week at VoiceCon® Orlando 2010, Applied Voice & Speech Technologies, Inc. (AVST), a leading developer of communications solutions, will be showcasing its flagship Unified Communications (UC) platform, CallXpress® 8.  AVST can be located in booth #737 on the show floor at the Gaylord Palms Resort & Convention Center. In addition, AVST Chief Technology Officer, Tom Minifie, is participating in a VoiceCon breakout session titled, “How Much Voice Mail Do You Really Need?” on Wednesday, March 24th at 8:00 AM.

VoiceCon Orlando 2010 is focused on using communications to transform the enterprise.  As enterprises build their next generation IP telephony solution, they find themselves turning to a new set of applications that increase user and business productivity. One such application is AVST’s CallXpress.  For nearly three decades, CallXpress has been transforming productivity through applications like call processing, voicemail, unified messaging, personal assistant, fax, speech, and notification, while integrating into the organization’s existing and future infrastructure.  CallXpress enables organizations of all sizes to facilitate their enterprise migration from legacy TDM call processing and voicemail to IP-enabled UC, while delivering the interoperability, feature depth and resiliency required in a next generation solution.

“VoiceCon is an important annual event for AVST and gives us the opportunity to meet with our customers and partners to share ideas, business strategies, programs, and solutions,” said Denny Michael, AVST Vice President of Marketing.  “Our customers are here to gain valuable information that they can leverage for their business.  We always enjoy the opportunity to meet at VoiceCon and share our product roadmap and vision for the future.”

CallXpress 8 is highly interoperable. With over 250 TDM and IP integrations and the ability to support multiple switches, CallXpress aligns with the key capabilities that organizations are demanding. In addition, CallXpress allows organizations to consolidate and centralize their voicemail system to improve business efficiency while enhancing the bottom line.  With scalability up to 384 ports, CallXpress supports a centralized, distributed or mixed telephony infrastructure.

For more information about the AVST product line, please visit the company’s website at www.avst.com.

VoiceCon Breakout Session Description: How Much Voice Mail Do You Really Need?
Voice messaging systems became part of the landscape because phones need to be answered whether or not the called party was available. But with presence, IM and related Unified Communications applications and capabilities, there are new ways to assess the value voice messaging and Unified Messaging do, or don't, deliver. This session will analyze the new options becoming available, and the different ways to calculate ROI.

About AVST
Applied Voice & Speech Technologies, Inc. (AVST) is a leading developer of communications solutions with over 10 million users that rely on its products and services to maximize their productivity. With nearly 30 years of innovation excellence, AVST is focused on delivering solutions that increase user and business productivity. Its flagship Unified Communications platform, CallXpress®, offers unprecedented interoperability and delivers advanced call processing, voicemail, unified messaging, personal assistant, fax, speech and notification capabilities. With CallXpress, an organization can protect and extend its existing data and telephony infrastructure investment — now and into the future.

Headquartered in Orange County, Calif., AVST maintains facilities in Seattle, Wash. and the United Kingdom and has remote sales offices across the United States. AVST's Unified Communications solutions are sold and supported internationally by an extensive network of resellers and OEM partners. For more information contact Denny Michael, Vice President of Marketing, at 949-699-2300 or access the company's website at www.avst.com.

 

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MVD Communications Partners with AVST

MVD Communications Partners with AVST to Sell the Company's CallXpress Unified Communications Platform

Cincinnati, Ohio, February 1, 2010 - MVD Communications, a recognized voice and data solutions provider for companies nationwide, has partnered with Applied Voice & Speech Technologies, Inc. (AVST) to provide their customers CallXpress®, an innovative Unified Communications platform. CallXpress delivers a powerful suite of applications including advanced call processing, voicemail, unified messaging, personal assistant, fax, speech, and notification capabilities to enhance the productivity of users and businesses.

"We work closely with the manufacturers we represent to ensure we are aware of the latest technologies and evaluate new products for efficiency and viability for our company and our clients," said Jeff Black, President and CEO of MVD Communications. "We are very excited to have joined the exclusive list of AVST resellers and look forward to helping our customers as they execute their technology roadmaps," said Black.

MVD is constantly adjusting its business plan to meet the demands of customers in the ever changing world of telecommunications, especially those who are ready to replace their legacy voicemail systems.  CallXpress is a leader in interoperability, integrating with more than 250 TDM, IP, and Centrex telephony switch options, therefore MVD customers can realize the benefits of next-generation enterprise communications solutions while protecting and extending their existing infrastructure.

"Companies of all sizes are actively seeking to replace their first generation communications systems with new technologies," said Denny Michael, AVST Vice President of Marketing. "MVD is a welcome addition to the network of resellers, and with their experience in this market, they are well-positioned to bring the CallXpress Unified Communications solution to customers looking to increase productivity within their organization."

About MVD Communications
With offices in Ohio, Indiana and Florida, as well as a full deployment center in Nebraska, MVD Communications has been providing nationwide service to the business community since 1992. MVD provides full-service telecommunication solutions to business customers through best-of-breed manufacturers such as Avaya, Mitel and others. Services include 24 x 7 remote monitoring and repairing of communications systems; a broad array of Maintenance Plans; Managed Services programs and Carrier Services. For additional information please visit www.mvdcommunications.com

About AVST
Applied Voice & Speech Technologies, Inc. (AVST) is a leading developer of communications solutions with over 10 million users that rely on its products and services to maximize their productivity. With nearly 30 years of innovation excellence, AVST is focused on delivering solutions that increase user and business productivity. Its flagship Unified Communications platform, CallXpress®, offers unprecedented interoperability and delivers advanced call processing, voicemail, unified messaging, personal assistant, fax, speech and notification capabilities. With CallXpress, an organization can protect and extend its existing data and telephony infrastructure investment — now and into the future.

Headquartered in Orange County, Calif., AVST maintains facilities in Seattle, Wash. and the United Kingdom and has remote sales offices across the United States. AVST's Unified Communications solutions are sold and supported internationally by an extensive network of resellers and OEM partners. For more information contact Denny Michael, Vice President of Marketing, at 949-699-2300 or access the company's website at www.avst.com.

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What the iPad Means to Unified Communications

I'll be the first to admit that making any sort of broad statement about Unified Communications based on some new whizbang gadget is a stretch. The iPad isn't a game changer. It's got that amazing Apple touchscreen and some really cool UI enhancements (have you seen the page turning graphics?), but it's essentially a more human version of a laptop. Or a more computerized version of an eReader, depending on your perspective. And like the first iteration of anything, it's got a lot of holes to fill.

But what is does say to Unified Communications is that devices are 1) continuing to converge, and 2) becoming more humane. As working minds, we weren't really tethered to office desks until the typewriter became a mainstay. Then they transformed into PCs, and now we have dockable laptops and/or separate netbooks. None of these options really fit the fluidity of a body in motion, shifting from one context/environment to another.  Smartphones come close because they've evolved into mini-PCs that are ultraportable, but you still can't get much work done on them. Even browsing a webpage can be quite a challenge on small devices.

The first time I held a friend's iPhone, my immediate reaction was, "Wow, this would be perfect if it were just a little bigger." Meaning, I wouldn't need a laptop and a cellphone any longer. I wouldn't need a physical keyboard or a separate monitor. I wouldn't need a separate zipper compartment in my backpack to carry it around. Instead, it would fit into my lifestyle without me needing to adapt to it. Just a single, slim device that could do everything: phone, apps, movies, internet, e-mail, games, music, and photos.

Okay, the iPad can't do all of that...yet. Give it a year or so. Watch its competitors launch similar devices. Watch us all start to shed the extra weight of technology and move from situation to situation without checking battery life, undocking, wrapping up cables, or even thinking about a wi-fi connection. You'll be checking your morning news and e-mail over coffee, driving to work with a Bluetooth headset, stepping into an early meeting, flipping through some family photos at lunch, giving an afternoon presentation, filing a report, stepping onto an airplane and watching a movie--all without switching devices or giving a second thought to the technology required.

So what does the iPad mean to Unified Communications? It means things are still getting simpler and more portable. Devices and applications must evolve to do both effortlessly.

Chris Sullivan is the Director of Training and Documentation for AVST and also on the CallXpress Customer Advisory Council.

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Illinois State University Replaces Legacy Voicemail System with AVST's CallXpress 8

Supporting 4,500 Faculty and Staff; University Cites Reliability as Main Benefit

FOOTHILL RANCH, Calif., December 2, 2009 – Communications solutions innovator Applied Voice & Speech Technologies, Inc. (AVST) today announced that Illinois State University (ISU) selected CallXpress as its communications platform.  ISU and AVST struck a partnership five years ago when the University was looking to replace its outdated legacy voicemail system for a more reliable, feature-rich solution.  Today, CallXpress 8 is deployed network-wide and supports 4,500 faculty and staff.

Located in the twin city community of Bloomington-Normal, ISU has close to 21,000 students and is a residential university that emphasizes undergraduate study.  ISU has 34 academic departments in six colleges that include arts and sciences, business, education, fine arts, applied science and technology, and the Mennonite College of Nursing.  The campus includes 61 major buildings, with the communications infrastructure made up of Aastra^® E1 Digital and Cisco^® IP telephony switches, all supported by CallXpress.

When CallXpress was originally selected the University needed a communications solution that was highly reliable and offered voicemail, automated attendant, unified messaging, and message notification capabilities.  CallXpress was part of a detailed selection process and was chosen because it offered all the right features and provided additional functionality, like speech recognition, that would take ISU into the future.

Today, CallXpress supports 4,500 ISU faculty and staff members on a single system, with their mobile staff taking advantage of unified messaging.  ISU also leverages the CallXpress automated attendant, a powerful tool that manages the flow of incoming calls.  With over 26,000 calls per day, ISU utilizes advanced, schedule-based capabilities available in CallXpress to change greetings based on time of day, day of week or week of month allowing callers to get information quickly during peak calling periods and after hours.

However, the single most important CallXpress feature for ISU is high reliability. “We selected CallXpress because it offered all of the features we wanted and could easily build on future features in a cost-effective manner,” said Dan Thames, Illinois State University Voice Engineer.  “But when it comes to reliability, CallXpress can’t be beat.  We installed the system and basically ignored it.  CallXpress continues to run on its own and has allowed us to save a great deal on overhead that was required to maintain our previous system.”

ISU is supported by D&S Communications, a trusted partner and AVST reseller.  D&S is well-versed on CallXpress and has a great deal of knowledge about ISU’s network.  “CallXpress has been the right choice for ISU and is the perfect fit,” said Manny Taveira, D&S Communications National Sales Director.  “ISU needs a system that is robust yet reliable and easy to maintain and upgrade.  CallXpress delivers on all fronts.”

CallXpress has been deployed by more than 800 educational institutions to keep students, staff and faculty connected, increase their productivity and improve overall communications.  “CallXpress was designed to support even the most complex implementations with the highest reliability,” said Denny Michael, AVST’s Vice President of Marketing.  “We understand the criticality of uninterrupted communications for every educational institution, large or small.  We’re pleased to have a customer like ISU and look forward to a long relationship.”

ISU has already deployed unified messaging to a subset of its user community and plans to extend the functionality to more users.  In addition, ISU intends to roll-out CallXpress speech recognition and personal assistant features to give users hands-free speech functionality for enhanced mobility and to help make them more accessible.

CallXpress 8 delivers a powerful suite of Unified Communications applications, including advanced call processing, voicemail, unified messaging, personal assistant, fax, speech, and notification capabilities to help businesses become more productive.  For more information about AVST’s products visit the company’s website at www.avst.com.  

About D&S Communications
Since 1986, D&S has been a leader in offering cost effective innovations to the telecommunications industry.  D&S services customers throughout the US and is noted for having the size and depth to meet customer’s largest service requirements while also being nimble enough to provide highly customer-centric solutions.

D&S provides best of breed voice and data equipment, nationwide 24/7/365 service and repairs.  D&S products are backed by an 18-month guarantee. D&S offers a comprehensive portfolio of maintenance services for environments of all sizes and types with flexible service options. Certified technicians will address customer issues quickly through remote dial-in, on-line support, or on-site response and provide parts replacement when needed.

With D&S Communications, customers enjoy the highest level of customer satisfaction.  For service and equipment needs, contact Manny Taveira of D&S at (800) 494-7978.   For further information about D&S's products and services, please visit the company’s website at www.dscomm.com.

About AVST
Applied Voice & Speech Technologies, Inc. (AVST) is a leading developer of communications solutions with over 10 million users that rely on its products and services to maximize their productivity. With nearly 30 years of innovation excellence, AVST is focused on delivering solutions that increase user and business productivity. Its flagship Unified Communications platform, CallXpress®, offers unprecedented interoperability and delivers advanced call processing, voicemail, unified messaging, personal assistant, fax, speech and notification capabilities. With CallXpress, an organization can protect and extend its existing data and telephony infrastructure investment — now and into the future.

Headquartered in Orange County, Calif., AVST maintains facilities in Seattle, Wash. and the United Kingdom and has remote sales offices across the United States. AVST's Unified Communications solutions are sold and supported internationally by an extensive network of resellers and OEM partners. For more information contact Denny Michael, Vice President of Marketing, at 949-699-2300 or access the company's website at www.avst.com.

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